Return and Refund Policy

Last updated: 30.07.2020

Thank you for shopping at Nasu.
If, for any reason, You are not satisfied with a purchase We invite You to review our policy on refunds and returns.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods.

In order to exercise Your right of cancellation, You must inform Us of your decision in a clear statement via email:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are not used or demaged

  • The Goods have the receipt or other proof of purchase

  • The Goods are in the original packaging

The Goods cannot be returned if the Goods were made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You have to pay for the cost of returning the Goods and you take the risk of returning the Goods to Us. You should send the Goods at the following address:

ul. Końcowa 10
67-200, Głogów

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund before receiving the returned Goods.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: